Contacting Proctorio for Assistance

  • If you need additional assistance, Proctorio's Support Team is ready to help you! You can contact Support through one of the following ways:
  • Click on the extension icon from your course page to start a live chat or start it from the Quiz Tools bar if you are in a full-screen exam.


  • If Proctorio is unable to resolve your issue, please contact FNU Support at (859) 251-4545.
  • If you encounter issues:
  • Announce this to the camera so your issue can be documented in the exam (For example, say to the camera "My screen just went blank and I am now getting my phone to call support...").
  • Send a follow-up email to your Course Coordinator about what happened.
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